With more and more organizations going digital, IT departments have seen a surge in requests for rapid development and deployment of new applications A digital business puts immense pressure on IT infrastructure and operation as leaders and the only answer is enterprise-wise IT Automation to help simplify IT management.

What is IT Automation?

IT (process) automation, which revolves around the concept of having a centralized point of control over all technologies in an enterprise, allows companies to effectively manage their operations while decreasing costs. It uses tools to define or conduct a specific set of actions that are externally triggered or manually invoked. In other words, it automates a set of actions and responses between an admin and IT ecosystem.

The most common benefit it – it helps to replace frequently performed, repetitive tasks, easing the admin’s workload, reducing chances of human error and freeing up time and resources that can be better utilized elsewhere.

Enterprise IT Automation

In an enterprise, IT automation is performed on a grander scale. Enterprise-based IT automation tools and solutions helps with a variety of tasks like integrations, centralized job monitoring and scheduling. Some of the other areas where IT automation is used include the following:

  1. Automating system configurations
  2. Database and storage management
  3. Scheduling of system and security patches and enhancements
  4. System backups and batch reporting
  5. Network monitoring
  6. User system signoffs and login functions

Automation provides a way to get the best out to a company’s IT initiatives by accelerating technology integration and improving the quality of service and operational workflow. It offers the benefits of efficiency, predictability at reduced cost and risk.

Challenges to IT Automation

But automation comes at a cost – policies and procedures must be written and checked for compliance, normal workflows and data center operations have to be adjusted and IT personnel have to be retrained or hired to work with automation on a daily basis. Most current IT automation involves scripting, a process that is dependent on a single individual – one that writes the script. That is why most companies prefer to introduce automation gradually, starting with areas likely to be least affected while yielding the maximum benefits. In other words, so far IT automation has been an opportunistic process in most organizations rather than a systematic one.


Most IT departments start small and scale up when it comes to IT automation. With each new product/service offering and business challenge that arises, there is a corresponding expansion in IT automation. But no matter the amount of automation, the ultimate decision-making and the rulesets in the automation are made by humans, so in other words, humans will never be completely replaced by IT automation as they are the brains and driving force behind it. Therefore, while IT automation has widespread implications for job roles and skills, it will never fully replace the role of humans specially in the decision-making process.